Have you ever stared at the airport board for several hours and your plane not departed? Your flight could be delayed by tens of hours. As such cases are becoming more and more common, regulation of the European Parliament and the EU Council has finally decided to do something about similar situations and specifically quantified how much your time is worth!
When am I entitled to compensation?
Each passenger is entitled to compensation for a delayed flight under two conditions:
- It is necessary that you travel with a European carrier or that a delayed flight departed in the territory of the European Union. It is sufficient to meet only one of these conditions to qualify for compensation.
- In general, the amount will be eligible if your delay in landing at your destination was longer than three hours. The amount of claim is then judged by the length of your flight in kilometres as follows:
- €250 – shorter flight than 1,500 km
- €400 – longer flight than 1,500 km and shorter than 3,500 km
- €600 – longer flight than 3,500 km
A more complicated situation follows if the passenger bought a transfer ticket. In this case, for example, an hour delay in Vienna will make it impossible to catch the connecting flight from Dublin to New York. Although the original delay was only an hour, you will sometimes arrive tens of hours later due to a missing connection.
What situations are not covered by compensation?
There is only one exception. The regulation refers to so-called extraordinary circumstances. This means situations that caused delays but were not in the airline’s power to influence them. Classic examples include weather or other natural disasters, strikes on the airport side or security measures.